Jacqueline Gutstein

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Jacqueline Gutstein

Jacqueline GutsteinJacqueline GutsteinJacqueline Gutstein
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CUSTOMER CARE & POLICIES

CUSTOMER INFORMATION | POLICIES | PRIVACY POLICY

Welcome

We want your  Trust in G♥d merchandise experience to be simple and enjoyable. Below you'll find information about contacting us, returns, refunds, cancellations, and other policies related to your purchase. 

Customer Service

If you have a question about an order, product, shipping, return, or any other matter, please contact us:

Chaya Rose Corporation
Email: ChayaRose@att.net
For order-related questions, please include your order number so we can assist you as quickly as possible. We will make every reasonable effort to respond to customer inquiries within 1–2 business days.

Returns & Exchanges

We want you to be happy with your purchase. If you are not satisfied with a physical merchandise item, you may request a return within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition. 
  • The item should be returned with its original packaging, when applicable. 
  • Proof of purchase or your order number is required. 

 

To request a return, please contact us at ChayaRose@att.net within 14 days of delivery. Please do not send an item back before receiving return instructions.

Unless an item arrives damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Once we receive and inspect the returned item, we will process an approved refund to the original payment method. Unless an item arrives damaged, defective, or incorrect, the customer is responsible for return shipping costs. Once we receive and inspect the returned item, we will process the approved refund to the original payment method.

Exchanges: If you would like a different item, color, or size, please contact us before returning your purchase. Exchanges are subject to product availability.

Refunds & Disputes

Approved refunds will be issued to the original payment method used for the purchase.

Refunds are generally processed after the returned merchandise has been received and inspected. Your financial institution may require additional time for the refund to appear in your account.

If your order arrives damaged, defective, or you receive an incorrect item, please contact us promptly at ChayaRose@att.net and include your order number and, when helpful, photographs of the item.

Payment Disputes

If you have a concern about a purchase, please contact us first at ChayaRose@att.net so that we have an opportunity to help resolve the issue. We will work in good faith to address legitimate concerns regarding orders, payments, returns, and refunds. 

Order Cancellations

If you need to cancel an order, please contact us at ChayaRose@att.net as soon as possible after placing your order.

We will make every reasonable effort to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, it cannot be canceled. You may instead follow our Returns & Exchanges policy after delivery.

Legal & Shipping Restrictions

Our merchandise is intended for customers in the United States.

At this time, we do not ship internationally.

Customers are responsible for providing an accurate and complete shipping address. We are not responsible for delays or delivery problems resulting from an incorrect or incomplete address provided at checkout.

If international shipping is offered in the future, the customer may be responsible for applicable customs duties, taxes, fees, or other charges imposed by the destination country.

Promotions & Special Offers

From time to time, we may offer promotional pricing, discounts, free-shipping offers, or other special promotions. Unless otherwise stated:

  • Promotional offers are valid only for the period specified in the promotion. 
  • Offers cannot be combined with other discounts or promotions. 
  • Promotional offers have no cash value. 
  • Promotions may be limited to certain products or quantities. 
  • We reserve the right to end or modify a promotion when permitted by applicable law. 

Any additional terms or restrictions will be clearly stated with the applicable promotion.

Privacy Policy

Effective Date: September 25, 2026

Chaya Rose Corporation (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website or purchase Trust in G-d merchandise.

Information We Collect

When you place an order, we may collect information such as your name, email address, shipping address, billing information, and order details.

We may also receive information you provide when you contact us by email regarding an order or customer service matter.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders. 
  • Communicate with you about your order. 
  • Respond to customer service inquiries. 
  • Process payments and refunds. 
  • Prevent fraud and protect the security of our website and transactions. 
  • Comply with applicable legal requirements. 

We do not sell or rent your personal information.

Payment Information

Payments are processed securely through Stripe. We do not directly store your complete credit or debit card number on our website. Stripe may collect and process payment information in accordance with its own privacy policy and terms.

Cookies and Website Technologies

Our website and service providers may use cookies or similar technologies to provide website functionality, understand website usage, and improve the customer experience.

You can adjust cookie settings through your web browser.

Sharing Information

We may share information with trusted service providers when necessary to operate our business, including payment processing, order fulfillment, shipping, website hosting, and related services. We may also disclose information when required by law or when necessary to protect our rights, customers, or business.

Data Security

We take reasonable measures to protect personal information against unauthorized access, use, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Children's Privacy

Our website and merchandise are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Chaya Rose Corporation
Email: ChayaRose@att.net

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